At Decoristta, we carefully inspect and pack every product to ensure it reaches you in excellent condition. If you experience any issues with your order, we're here to help and will work towards a fair resolution.
1. Damaged, Defective, Incorrect or Missing Products
If you receive a product that is damaged, defective, incorrect, or incomplete, please notify us within 24 hours of delivery by emailing info@decoristta.com.
To help us verify your claim, please provide:
- Clear photographs of the product and its packaging.
- An unboxing video recorded from the moment the sealed package is opened (mandatory for claims related to damage, missing items, incorrect products, or manufacturing defects).
Claims submitted without an unboxing video may not be eligible for approval.
2. Easy Returns
If a product doesn't suit your space as expected, you may request a return within 7 days of delivery, subject to the conditions below.
Return Eligibility
To qualify for a return, the product must:
- Be unused and unwashed.
- Be in its original condition.
- Include all original packaging, tags, manuals, accessories, and invoices.
- Be free from stains, scratches, damage, or signs of use.
For partial returns, please hand over only the items approved for return.
3. Return Process & Refund
- All return requests are subject to approval by the Decoristta Care Team.
- Return pickups will be arranged at no additional cost, subject to serviceability.
- Once the returned product is received and successfully passes our quality inspection, the refund will be initiated to the original payment method used during purchase.
- Refunds will be processed within 5–7 business days after successful quality inspection. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another suitable payment method after the required bank details are shared by the customer.
- Original shipping charges paid during order placement are non-refundable, except where the return is due to a damaged, defective, incorrect, or incomplete product delivered by Decoristta.
- If a customer refuses delivery without a valid reason or requests a return for reasons other than a product defect or Decoristta error, applicable forward and reverse shipping charges may be deducted from the refund amount.
4. Quality Inspection
Every returned product undergoes a quality inspection before the refund is approved.
If the returned item:
- Shows signs of use,
- Is damaged after delivery,
- Is missing original packaging, tags, or accessories,
- Does not match the product originally shipped,
Decoristta reserves the right to reject the return request. In such cases, the product may be shipped back to the customer, and no refund will be issued.
5. Return Approval Process
Return requests can be submitted through:
- Email: info@decoristta.com
Our team aims to respond within 48 business hours of receiving your request.
6. Reverse Pickup & Unserviceable Locations
Complimentary return pickup is available only in locations serviced by our courier partners.
If reverse pickup is unavailable for your pincode:
- We may request you to self-ship the product.
- Reasonable courier charges may be reimbursed after verification, where applicable.
- Alternatively, pickup will be arranged once the location becomes serviceable.
Our courier partner will generally attempt pickup up to two times. Additional pickup attempts may attract extra charges.
7. Non-Returnable Products
The following items are not eligible for return or refund unless received in a damaged or defective condition:
- Customized or personalized products
- Bulk or corporate orders (unless approved by Decoristta)
- Gift cards or promotional vouchers
- Products marked as Non-Returnable on the product page
- Clearance, clearance sale, or final sale products
8. Customer-Caused Damage
Returns or refunds will not be accepted for products damaged due to:
- Improper handling
- Misuse or negligence
- Water or moisture exposure
- Accidental breakage
- Improper installation
- Normal wear and tear
- Damage caused after successful delivery
9. Missing or Tampered Deliveries
If your package appears tampered with, please record a video before opening it and contact us immediately.
If you receive a delivery confirmation but have not actually received your parcel, please notify us within 24 hours of the delivery notification.
10. Shipping & Delivery
Decoristta works with trusted third-party courier partners to deliver your orders safely.
While we strive to deliver within the estimated timelines, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Festivals or public holidays
- Transportation disruptions
- Natural disasters
- Government restrictions
- Courier operational delays
Such delays shall not be grounds for cancellation or compensation.
For urgent or time-sensitive deliveries, please contact our support team before placing your order.
11. Order Cancellation
Orders may be cancelled or modified only within 1 hour of placement.
Once an order has been packed or shipped:
- It cannot be cancelled.
- Refused deliveries will be treated as returns.
- Applicable forward and reverse shipping charges may be deducted before processing any eligible refund.
- Decoristta reserves the right to decline future Cash on Delivery orders in cases of repeated order refusals.
12. Handmade & Artisanal Products
Many Decoristta products are handcrafted by skilled artisans. Minor variations in:
- Colour, Texture, Finish
- Wood grains, Fabric patterns
- Hand-painted details
- Dimensions (up to ±2–5%)
are natural characteristics of handmade products and are not considered manufacturing defects.
Similarly, product colours may vary slightly due to photography, lighting conditions, screen settings, and monitor calibration. These variations make every handcrafted piece unique.
13. Bulk & Customized Orders
Returns, refunds, exchanges, or cancellations for bulk purchases, corporate orders, or customized products will be reviewed on a case-by-case basis and are not covered under the standard return policy.
14. Fair Usage & Fraud Prevention
To ensure fair use of our services, Decoristta reserves the right to:
- Decline excessive or repeated return requests.
- Reject fraudulent, misleading, or abusive claims.
- Charge return handling fees in exceptional cases involving repeated returns.
- Refuse returns that do not meet the eligibility criteria stated in this policy.
15. Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses and contact information.
Decoristta shall not be responsible for delivery delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete information provided by the customer.
16. Force Majeure
Decoristta shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including natural disasters, pandemics, strikes, governmental actions, transportation disruptions, or other force majeure events.
17. Policy Updates
Decoristta reserves the right to modify or update this Returns, Refunds & Cancellation Policy at any time without prior notice.
The policy applicable at the time of placing the order shall govern that particular order.
18. Need Help?
For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:
Email: info@decoristta.com
We're always happy to assist you and are committed to making your shopping experience smooth, transparent, and enjoyable.
Thank you for shopping with Decoristta. ❤️